If you have any questions or require further assistance relating to an online purchase, please contact us on either one of the below:

Email: customerservice@chosenbytuchuzy.com to initiate your return.

Phone: 1300 043 105, extension 2.

Our online customer support team is available 9am to 5pm AST Monday to Friday. Our office is closed on weekends and public holidays. Please note during public holidays your request will be responded to on the next business day.

If your payment encounters issues, please ensure the following:

• Confirm that your billing address matches the one linked to your credit card.
• Ensure your name matches exactly as it appears on the card.
• Eliminate spaces in your credit card number.

If problems persist, consult your bank or financial institution. For assistance with placing an order, contact us via phone or email, and we'll gladly assist in resolving any issues. Providing screenshots of error messages greatly aids in troubleshooting!

For an optimal shopping experience, we recommend using Google Chrome, Apple Safari, or Mozilla Firefox, as many websites are no longer optimised for browsers like Internet Explorer.

If you would like to unsubscribe, you can do so from the bottom of any newsletter you have received from us.

If you encounter difficulties logging into your account, kindly reset your password. Alternatively, you may contact us during business hours to verify the email address associated with your account. Feel free to update any details in the My Account section at your convenience.

Navigate to the 'Size Guide, Fit & Measurements' link on the product page to access international size conversions and any specific notes. Keep in mind that the sizing guide provides a general conversion, and variations may occur depending on brands. Refer to the care instructions tab on the product page and adhere to the designer's guidance specified on the garment label.

Availability is subject to change, and items in your cart are not reserved, making them available for purchase by other customers. In the event of technical errors during sale periods, which may lead to stock discrepancies, if we cannot fulfil your order, a refund will be processed for you.

Gift vouchers remain valid for 12 months from the issue date, while credit notes retain validity for up to 6 months from the issue date. Both online credit notes and gift vouchers are applicable for use both online and in-store. It's important to be aware that these vouchers and credit notes are non-refundable and cannot be exchanged for cash. If you make a purchase using a gift voucher, any resulting refund will be issued in the form of a voucher.

Visa, Mastercard, American Express, PayPal and Afterpay. We do our utmost to ensure that every credit card transaction is secure. We use Shopify payments for our gateway, which has extended validation SSL and level 1 PCI Compliance. This is a high-grade Encryption key that ensures your payment and person info remains secure during your payment. Your credit card info cannot be accessed by any third parties. All items are in AUD$. All successful order transactions will receive an order confirmation email within 30 minutes. If you have not received your order confirmation email, check your junk or spam folder. Alternatively, log in to your account to check your order summary.